Privacy policy

1. Data controller

The data controller for personal data collected through this website is FastConfig (fastconfig.it), the software studio behind Hero CRM. Registered address: —.

For any request regarding personal data processing, contact the controller at business@fastconfig.it.

2. Types of data collected

Through this website we may collect: identification and contact data (name, email, phone, company) submitted via contact or demo request forms; navigation and technical log data (IP address, browser type, pages visited, date and time of access); cookie and tracking data as described in the Cookie policy.

3. Purposes and legal basis

Data submitted via contact and demo forms is processed to respond to requests and for pre-contractual activities, under GDPR Art. 6(1)(b).

Technical logs and site security measures are processed to ensure operation, security, and abuse prevention, based on the controller's legitimate interest (GDPR Art. 6(1)(f)).

Non-essential cookies and any analytics tools are used only with the data subject's consent (GDPR Art. 6(1)(a)), managed via Cookiebot.

4. Recipients and processors

Data may be processed by providers acting as processors, including: hosting and cloud infrastructure providers; Cookiebot (Usercentrics A/S) for cookie consent management; email service providers for communications.

An updated list of processors can be requested at business@fastconfig.it.

5. Transfers outside the EU

Some providers (e.g. Cookiebot or hosting providers) may process data outside the European Economic Area. Such transfers comply with GDPR through adequacy decisions, standard contractual clauses, or other safeguards.

6. Retention period

Contact form submissions are retained as long as needed to handle the request and meet legal obligations, generally no longer than 24 months from last contact unless otherwise required.

Technical logs are kept for limited periods proportionate to security and maintenance purposes.

Cookie data follows the terms in the Cookie policy and Cookiebot settings.

7. Data subject rights

You have the right to: access your data; rectification; erasure; restriction of processing; data portability; object to processing based on legitimate interest; withdraw consent at any time without affecting prior lawful processing.

You may lodge a complaint with your supervisory authority.

To exercise your rights, write to business@fastconfig.it.

8. Mandatory provision

Providing name, email, and company in contact forms is required to handle your request. Refusal prevents us from responding. Phone and message are optional.

9. Automated decision-making

We do not perform automated decision-making, including profiling, that produces legal effects or similarly significant effects.

10. Cookies and consent

For information on cookies and consent management, see our Cookie policy. Non-essential cookies are activated only after consent via Cookiebot.

11. Updates

The controller may update this policy. The updated version will be published on this page with the last updated date.